{"id":624,"date":"2017-01-14T13:55:24","date_gmt":"2017-01-14T13:55:24","guid":{"rendered":"http:\/\/www.envirolutionary.com\/?p=624"},"modified":"2017-01-14T13:55:24","modified_gmt":"2017-01-14T13:55:24","slug":"how-to-respond-to-positive-reviews-online-and-why-you-should","status":"publish","type":"post","link":"https:\/\/www.z11communications.com\/envirolutionary\/2017\/01\/14\/how-to-respond-to-positive-reviews-online-and-why-you-should\/","title":{"rendered":"HOW TO RESPOND TO POSITIVE REVIEWS ONLINE, AND WHY YOU SHOULD"},"content":{"rendered":"

\t\t\t\tEvery time a review is posted online, there\u2019s basically two initial reactions:<\/h3>\n\n\n\n\n

    \n \t\n\n
  1. the self-congratulatory high-five for a good review, or<\/li>\n\n\n \t\n\n
  2. the seething sense of believe that customers simply don\u2019t know what they\u2019re talking about for a bad review.<\/li>\n\n\n<\/ol>\n\n\nMost people\u00a0know how important it is to reply to negative reviews, but many overlook the value of responding to positive reviews. Replying to positive reviews can be just as important to replying to those pesky complaints.\n\n\n

    Here\u2019s a few of the reasons that you should always reply to the positive reviews:<\/h3>\n\n\n\n\n
      \n \t\n\n
    • It\u2019s simply the right thing to do. If someone walks up to you on the street and tells you that you look amazing, at a minimum you say \u2018Thank You.\u2019 (If someone did that to me, I\u2019d likely pass out \u2013 but that\u2019s a personal problem I have with handling compliments). This isn\u2019t as private as someone talking to you on the street, they\u2019ve left a positive review in a public space, so be extra appreciative!<\/li>\n\n\n \t\n\n
    • It\u2019s a marketing tool. People read reviews. When someone reads about another customer\u2019s positive experience and they see your reply, and how you treat your customers\/friends, it\u2019s a chance to start developing a relationship with these new people.<\/li>\n\n\n \t\n\n
    • It will help the positive reviews show in search results, as they will have activity and be seen as more useful reviews, raising them in the world of online rankings.<\/li>\n\n\n<\/ul>\n\n\n\n\n

      Responding to positive reviews is one of the simplest things you\u2019ll ever do. Just follow these three very simple steps.<\/h3>\n\n\n\n\n
        \n \t\n\n
      1. Be real. Make sure the reply provides specific comments about the review and mentions a name, you don\u2019t want people to think that a random piece of software is simply giving a \u2018thumbs-up\u2019 to positive review.<\/li>\n\n\n \t\n\n
      2. Talk to the search engines as well as the people, be sure to pepper in a couple things you need indexed online such as the name of your business and the service you\u2019re talking about. Don\u2019t just say, \u201cWe\u2019re glad you had a great experience,\u201d say \u201cOn behalf of XXX we\u2019re thrilled you\u2019re enjoying the best haircut you\u2019ve ever received in Chicago!\u201d<\/li>\n\n\n \t\n\n
      3. Add anything else that might be helpful. Mention a new product they may wish to try, new service hours that could make life even better, new items that are coming in next week, etc. etc. \u2013 use this chance to market to the reviewer and those that read the reviews.<\/li>\n\n\n<\/ol>\n\n\nThe next time one of those positive reviews comes in, don\u2019t just give yourself a high-five, and don\u2019t just say \u2018Thanks!\u2019 \u2014 use this as a chance to strengthen your ties to the consumer, offer them new opportunities to visit you, and let the world know how much you appreciate them.]]>\t\t<\/p>\n","protected":false},"excerpt":{"rendered":"

        \t\t\t\t\t\t<\/p>\n","protected":false},"author":1,"featured_media":625,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[6,32,39],"tags":[495,529,615],"class_list":["post-624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-branding","category-public-relations","category-social-media","tag-online-reviews","tag-positive-reviews","tag-social-media-reviews"],"jetpack_featured_media_url":"https:\/\/www.z11communications.com\/envirolutionary\/wp-content\/uploads\/2017\/01\/respond_review_online.jpg","_links":{"self":[{"href":"https:\/\/www.z11communications.com\/envirolutionary\/wp-json\/wp\/v2\/posts\/624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.z11communications.com\/envirolutionary\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.z11communications.com\/envirolutionary\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.z11communications.com\/envirolutionary\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.z11communications.com\/envirolutionary\/wp-json\/wp\/v2\/comments?post=624"}],"version-history":[{"count":0,"href":"https:\/\/www.z11communications.com\/envirolutionary\/wp-json\/wp\/v2\/posts\/624\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.z11communications.com\/envirolutionary\/wp-json\/wp\/v2\/media\/625"}],"wp:attachment":[{"href":"https:\/\/www.z11communications.com\/envirolutionary\/wp-json\/wp\/v2\/media?parent=624"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.z11communications.com\/envirolutionary\/wp-json\/wp\/v2\/categories?post=624"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.z11communications.com\/envirolutionary\/wp-json\/wp\/v2\/tags?post=624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}